Refund Policy
Returns and exchanges
Our online returns portal is temporarily unavailable. Email hi@boombutik.com with your order number to arrange your return or exchange. Our team will provide the return instructions. Your return rights, deadlines and conditions below are unchanged.
Returns
You have 100 days to return. We offer free exchanges, returns for store credit and returns with a refund via our customer service.
Exchange
Did you order the wrong size or would you like to exchange for a different product? You can do both free of charge through our customer service
Refund
You also have the option of getting the money for your order refunded. If you choose this option, we retain the return shipping cost confirmed by customer service per returned order - not per returned product. Once the unused item has reached our warehouse, its price is refunded within 7 business days.
The item's value
You are only liable for any diminished value of the item resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the item.
You may try the item in the same way as you would in a physical store. If the item has been tried beyond what is described above, we consider it used, which means that if you cancel the purchase you will only get part or none of the purchase amount back, depending on the item's commercial value.
So in order to receive the full purchase amount back, you must do the same as you can in a physical store. You may try the item, but not actually put it to use.
Right to complain
A 2-year right to complain is granted in accordance with the Danish Sale of Goods Act. The right to complain applies to defects in material or workmanship. The right to complain does not apply to faults or damage caused by incorrect use of the product.
Complaint options
If you have a complaint about a product purchased in the shop, a complaint can be sent to:
Center for Klageløsning
Nævnenes Hus, Toldboden 2
8800 Viborg
You can complain to Center for Klageløsning (the Danish Centre for Complaints Resolution) via the complaints portal for Nævnenes Hus at https://kpo.naevneneshus.dk/.