Terms of Service
Returns and exchanges
Our online returns portal is temporarily unavailable. Email hi@boombutik.com with your order number to arrange your return or exchange. Our team will provide the return instructions. Your return rights, deadlines and conditions below are unchanged.
Boom Butik ApS
CVR no: 44150875
Nørrebrogade 106, 2200 Copenhagen N
hi@boombutik.com
1. Payment
Prices are shown in British pounds. You can see the available payment methods and the total before confirming your order. Your payment details are handled securely by our payment provider.
2. Delivery
Delivery options, costs and estimated delivery times are confirmed at checkout for your address.
3. Right to complain
The defect rules of the Danish Sale of Goods Act apply to purchases of goods. When you shop with us, you have a 24-month right to complain. If your complaint is justified, we can offer either a new item or a reduction in the price. If you receive a defective product, you must notify us as soon as possible. If the complaint is justified, we will cover all shipping costs that may arise.
If you wish to make a complaint, please contact our customer service at hi@boombutik.com and submit images that clearly show the defect.
If the complaint is justified, you will be informed of the next steps in the correspondence with customer service.
4. Returns
You can return your order 100 days after the day you receive it. We offer free exchanges, returns for store credit and returns with a refund via our customer service.
Exchange
Did you order the wrong size, or perhaps you would like to exchange for a different product? You can do both, completely free of charge, through our customer service
Refund
You also have the option of getting the money for your order refunded. If you choose this option, we retain the return shipping cost confirmed by customer service per returned order - not per returned product, but per returned order. Once the unused item has reached the shop, its price is refunded within 7 business days.
6. Right of withdrawal
You have 100 days to change your mind and return unused items purchased on our website. If the item is used or has otherwise had its commercial resale value reduced, the item cannot be returned. If you have exceeded the 100 days but still wish to return the item, you can contact our customer service so that we can find a solution together.
7. Withdrawing from part of the purchase
If you have purchased several items from us, you have the option of returning one or more items, even if they were purchased in a single order.
Please note that you will not be refunded the shipping costs if you withdraw from part of your purchase. This only applies to orders without free delivery.
8. The condition of the item when you return it
You are only liable for any diminished value of the item resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the item. In other words - you may try the item in the same way as you would in a physical store. If the item has been tried beyond what is described above, we consider it used, which means that if you cancel the purchase you will only get part or none of the purchase amount back, depending on the item's commercial value. So in order to receive the full purchase amount back, you must do the same as you can in a physical store. You may try the item, but not actually put it to use.
We recommend that you return the item in its original shipping packaging - a resealable bag.
9. Refund of the purchase amount
If you withdraw from your purchase, you will get your money back. If the item has diminished in value, we deduct the amount you are liable for. We refund all payments received from you, including delivery costs (provided you return the entire order), less the return shipping cost confirmed by customer service, no later than 7 days from the day we receive your return. We refund the money using the same means of payment you used for the purchase, unless otherwise agreed.
We may withhold the payment until we have received the item, unless you send us documentation that the return has arrived with us. You can also withdraw from the purchase by notifying us and returning the item to our physical store at Blågårdsgade 14, 2200 Copenhagen N, which is open every day of the week from 12 PM to 6 PM.
We accept neither parcels without delivery nor parcels sent cash on delivery.
10. Complaint options
If you have a complaint about a product purchased on our website, a complaint can be sent to: hi@boombutik.com
If we are unable to find a solution, you can send a complaint to:
Center for Klageløsning
Nævnenes Hus, Toldboden 2
8800 Viborg
You can complain to Center for Klageløsning (the Danish Centre for Complaints Resolution) via the complaints portal for Nævnenes Hus at https://kpo.naevneneshus.dk/.
11. Privacy policy
By using boombutik.co.uk, you accept that we process your personal data in accordance with our privacy policy, which can be found here. We are mindful of the need for appropriate protection and responsible processing of your personal information.
12. Personal data
Boom Butik needs certain personal data in order to trade with you. We only collect the personal data that is necessary, and this concerns the following: name, address, telephone number and email.
Boom Butik does not collect personally identifiable information about you from third parties and does not store information about means of payment, e.g. card numbers on payment cards, bank account numbers or the like.
13. Who do we pass personal data on to?
We collaborate with a number of other companies that store and process data. These companies process information solely on our behalf.
In order to further develop and improve boombutik.co.uk, we keep statistics on how you use the website.
The personal data is registered with Boom Butik ApS and stored for five years, after which the data is deleted.
As a person registered with Boom Butik ApS, you always have the right to send us your
objections to the registration. You also have the right to access which information is registered about you. You have these rights under the Danish Data Protection Act. Enquiries in this connection should be sent to hi@boombutik.com.
14. Cookies
The website uses ”cookies”, i.e. a text file that is stored on your device for the purpose of recognising it, remembering settings, compiling statistics and targeting advertisements. Cookies cannot contain harmful code such as viruses.
These terms and conditions were last updated on 10 September 2026.
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